Scope Disability

Scope Disability leverages the National Disability Insurance Scheme's (NDIA) PACE system to manage participant information and funding related to the NDIS. It also uses platforms such as NICE CXone to streamline its operational processes. Participants utilize PACE to oversee their funding and services, including approving providers like Scope Australia. 

Key Systems Used by Scope:

• PACE (Participant and Plan Management System):

  This central system manages participant information, including their NDIS plan, funding, goals, and service providers. It also connects to the NDIS participant portal, myNDIS. 

• NICE CXone Platform:

• Scope Disability services also utilizes Polly

• Scope employs Visasi Case for rostering

• Scope uses its own CRM money management system

• Scope utilizes WEB TMA for maintenance

• Scope employs SharePoint

  Scope Australia uses this platform to enhance its internal operations and customer interactions, as mentioned in 2022. 

How it Works for Participants:

• As an NDIS participant, your NDIS-related information is stored in PACE. 

• You need to interact with PACE (or your support coordinator/planner) to "endorse" providers like Scope Australia as your chosen service providers. 

• Scope then uses this information, along with your service agreement, to deliver services and manage its operations within the NDIS framework. 

  While specific payroll system names are not publicly disclosed, SCOPE Disability likely utilizes an HR and payroll software tailored for the disability sector to manage staff wages under the Supported Wage System (SWS) framework. This system would need to address the complexities of the SWS, which calculates wages based on an individual employee's productivity rather than a standard rate. 

  How payroll is handled for SCOPE staff:

  1. Productivity-Based Wages:

     Many employees with disabilities at SCOPE work under the Supported Wage System (SWS). 

  2. SWS Assessment:

     An SWS assessment is conducted to determine an employee's productivity, comparing their task completion time against a standard time. 

  3. Fair Wage Calculation:

     Based on this assessment, the employer can pay a wage that reflects the employee's productivity, which may be lower than the standard award rate. 

  4. Payroll System:

     A specialized HR and payroll software manages these calculations, ensuring fair and accurate pay for employees with disabilities. 

  Thus, SCOPE's payroll system would be set up to manage the data and calculations required for SWS, including productivity assessments.