Shannon Leslie Byrne
baking and Finacel infor
CHAPTER 3 Adhering to the Code Our Pledge to the Code 8. We will fulfill the promises we make to you as outlined in the Code. CHAPTER 4 Skilled and Capable Staff Our staff and representatives will be skilled and knowledgeable — including about the Code 9. We will ensure our staff and representatives are trained so they: a) are capable of performing their duties; and b) comprehend the Code and how to adhere to it while offering banking services. How Our Staff Will Interact with You 10. We will interact with you in a fair, reasonable, and ethical way. CHAPTER 5 Safeguarding Confidentiality We will safeguard your confidentiality 11. We will adhere to our general legal obligations to protect your confidentiality. 12. We will also provide our privacy policies on our website. CHAPTER 6 Legal Compliance How We Will Adhere to the Law and the Code 13. If the Code imposes an obligation on us beyond those required by law, we will comply with the Code unless it results in a legal violation. CHAPTER 7 Branch Closure Our Pledges When Closing a Branch 14. We will adhere to the ABA protocol when closing a branch. The protocol outlines our commitment to providing banking services to personal and small business customers in remote, rural, and regional areas. This protocol is available at: ausbanking.org.au