Site manager and tax Doller Money Want is the Company doing about it

When you file a complaint with a senior manager about things that you are unhappy about, you may expect it to be reviewed thoroughly. However, if you find yourself emailing back and forth with a site manager, who is compensated by taxpayer dollars in New South Wales, and the company takes no meaningful action, it can be frustrating. Here are some key points to consider:

Expectations When Filing a Complaint

• You expect acknowledgment of your complaint.

• You anticipate a thorough review of the issues raised.

• You hope for a timely response, typically within a specified period (e.g., 21 days).

Common Frustrations

• Receiving generic responses without any real resolution.

• Feeling like your concerns are not being taken seriously.

• Experiencing delays in communication and action.

What Should Happen

• The site manager should provide a clear and concise response.

• There should be a defined process for addressing complaints.

• Follow-up actions should be communicated to the complainant.

In summary, while it is standard for companies to acknowledge complaints, it is essential for them to take meaningful steps toward resolution rather than simply sending automated responses.