Shannon leslie Byrne
Site manager Thinks Rules Dont apply to Him/her
Submitting a Complaint About NDIS
Current Situation
You intended to send a complaint via email to a Senior Manager but encountered difficulties in acquiring the necessary complaint forms or contact numbers for other commissions. It seems the site manager believes the complaint rules do not pertain to them.
Steps to Address Your Complaint
Gather Information: Assemble all pertinent details regarding your complaint, including dates, names, and specific incidents.
Contact the NDIS Commission: Reach out to the NDIS Quality and Safeguards Commission directly through their official website or hotline to obtain the correct forms and guidance.
Document Everything: Keep a record of all communications and attempts to file your complaint, including emails and phone calls.
Follow Up: If you do not receive a response within a reasonable timeframe, follow up with the NDIS Commission to ensure your complaint is being addressed.
Seek Advocacy Support: Consider contacting an advocacy organization that specializes in NDIS issues for assistance with your complaint.
Conclusion
It is important that your concerns are heard and addressed. By following the appropriate channels and seeking assistance, you can ensure that your complaint is properly filed and investigated.