Shannon Leslie Byrne
NDIS
Code of Conduct
The NDIS Code of Conduct is a fundamental framework that sets out the expectations for individuals and organizations that deliver supports and services under the National Disability Insurance Scheme (NDIS). This Code is designed to ensure that all participants in the NDIS receive high-quality, respectful, and safe services. It requires that providers adhere to a set of principles that promote the rights and dignity of people with disabilities, ensuring that their needs and preferences are prioritized in every interaction.
act with respect for individual rights to freedom of expression, self-determination, and decision-making in accordance with relevant laws and conventions. This principle emphasizes the importance of empowering individuals with disabilities to express their thoughts and preferences, allowing them to make informed choices about their lives and the supports they receive. Providers must encourage and facilitate this autonomy while ensuring that they are fully aware of their rights under various legal frameworks.
respect the privacy of people with disability. Privacy is a critical aspect of dignity and respect. Providers are obligated to handle personal information with care, ensuring that any data collected is kept confidential and used solely for the purpose of delivering supports and services. Participants should feel secure that their private information will not be disclosed without their consent.
provide supports and services in a safe and competent manner with care and skill. This entails not only meeting the minimum standards of care but also continually striving for excellence in service delivery. Providers must ensure that their staff are adequately trained and possess the necessary skills to deliver services effectively, and they should regularly assess and improve their practices to maintain high levels of safety and competence.
act with integrity, honesty, and transparency. This principle calls for providers to engage in open and honest communication with participants, ensuring that they are fully informed about the services being provided, including any potential risks. Integrity also involves accountability for actions and decisions, fostering a relationship of trust between providers and participants.
promptly take steps to raise and act on concerns about matters that might have an impact on the quality and safety of supports provided to people with disability. This includes having clear procedures for reporting and addressing concerns or incidents. Providers are encouraged to create an environment where participants feel safe to voice their concerns, and where those concerns are taken seriously and acted upon swiftly to protect the well-being of individuals.
take all reasonable steps to prevent and respond to all forms of violence against, exploitation, neglect, and abuse of people with disability. This principle underscores the commitment to safeguarding individuals from harm. Providers must implement robust policies and training programs to recognize and prevent abuse, ensuring that all staff are aware of their responsibilities in protecting the rights and safety of participants.
take all reasonable steps to prevent and respond to sexual misconduct. This involves establishing clear protocols for reporting and addressing any allegations of sexual misconduct, as well as providing training to staff on appropriate behavior and boundaries. Participants must be assured that their safety is a priority and that any incidents will be taken seriously and handled with sensitivity.
not charge or represent higher prices for the supply of goods for NDIS participants without a reasonable justification. This principle aims to ensure fairness and equity in pricing, preventing exploitation of participants who may be vulnerable due to their circumstances. Providers are expected to be transparent about their pricing structures and to justify any costs that may appear higher than standard market rates.